Terms of service

ARTICLE 1: Definitions

In these general terms and conditions, the following terms are used in the following meaning, unless explicitly stated otherwise:

1.1Account: an account created by the Customer via the Website.

1.2Order: an order placed by the Customer through the Webshop of one or more FLASKEs. Business Customers can also place an order via e-mail or telephone.

1.3Flaske B.V.: the company located at Einsteinweg 53, 3404 LJ IJsselstein, Tel: +31 30 237 4285, VAT Number: NL860804847B01, Chamber of Commerce: 76842185.

1.4FLASKE: the product that Flaske B.V. sells through the Webshop.

1.5Customer: the natural or legal person who concludes an Agreement with Flaske B.V.

1.6Agreement: the purchase agreement that the Customer concludes with Flaske B.V. for the purchase of one or more FLASKEs.

1.7Parties: Flaske B.V. and the Customer jointly.

1.8Return policy: the policy used by Flaske B.V. with regard to the return of the FLASKE.

1.9Webshop: the online store on the website of Flaske B.V. (URL: https://flaske.com/)

1.10Website: the website of Flaske B.V. (URL: https://flaske.com)

1.11Business Customer(s): The Customer who is a natural person who acts in the exercise of a profession or business and the Customer who is a legal person.

ARTICLE 2: Agreement & applicability of general conditions

2.1The Agreement comes into effect when Flaske B.V. has confirmed the Order placed by the Customer via an e-mail to the e-mail address specified by the Customer.

2.2During the ordering process on the Webshop, these general terms and conditions have been made available to the Customer and accepted by clicking on a box. Any general (purchase) conditions of the Customer are explicitly rejected by the Parties.

2.3If a Business Customer has placed an order with Flaske B.V. by telephone or e-mail, these general terms and conditions will be communicated to the Customer by e-mail.

2.4Flaske B.V. is not bound by an Agreement that has been concluded on the basis of a manifest error and/or error by Flaske B.V., such as an unusually low price.

ARTICLE 3: Order process & Account

3.1In order to order one or more FLASKEs, the Customer must provide his personal data to Flaske B.V. for the execution of the Agreement. These details must always be up-to-date and correct, otherwise Flaske B.V. may not be able to execute the Agreement.

3.2The Customer has the choice during the ordering process to create an Account with Flaske B.V. An account has a password. Flaske B.V. requests the Customer to create a strong password and not to share the password with third parties. If the Customer suspects that the Account has been breached, it must immediately notify Flaske B.V. via the e-mail address: info@flaske.com.

3.3By entering into the Agreement with Flaske B.V., the Customer grants Flaske B.V. permission to process the personal data of the Customer for the performance of the Agreement. The data provided by the Customer will only be used by Flaske B.V. in the manner indicated in the Privacy Statement of Flaske B.V., which can be consulted on the Website.

ARTICLE 4: Price & payment

4.1The prices mentioned in the Webshop include VAT, the shipping costs within the Netherlands are for Flaske B.V. When shipping to an address outside the Netherlands, shipping costs apply which are for the account of the Customer. The shipping costs depend on the delivery address provided and can be charged separately.

4.2The payment of the Customer to Flaske B.V. is made via iDeal, Creditcard or Paypal.

ARTICLE 5: Handling order & delivery

5.1The Order placed by the Customer is delivered to the order address specified by the Customer. Flaske B.V. endeavors to deliver a placed Order to the Customer as quickly as possible, but since Flaske B.V. is dependent on a third party for the delivery, it cannot guarantee that an Order will be delivered in the specified delivery period.

5.2When the Customer has an Order delivered outside the Schengen countries, it is possible that additional taxes, such as import tax, may be charged. Such costs are for the account of the Customer and the Customer is responsible for informing himself about such additional costs before placing an Order.

5.3The ownership of the ordered FLASKE transfers from Flaske B.V. to the Customer at the moment that the full payment is credited to the Flaske B.V. account number.

ARTICLE 6: Return policy & right of withdrawal

6.1In the event that the Customer is a natural person who does not act in the exercise of profession or business, he is entitled to dissolve the Agreement in full or in part within 30 days of receipt of the Order. For this purpose, the Customer must use the form for dissolution/revocation sent with the order confirmation from Flaske B.V.

6.2When the Customer makes use of the right included in Article 6.1 of these general terms and conditions, he is obliged to return the products to be returned within 30 days after the return instruction from Flaske B.V. to the return address specified by Flaske B.V. The direct costs of the return shipment are at the expense of the Customer.

6.3Flaske B.V. will only refund the purchase price after receipt of the return shipment. The purchase price will be refunded to the account number used to make the Order.

6.4Flaske B.V. is not obliged to proceed with the refund of the purchase price in the event that the product is damaged due to the fault of the Customer.

ARTICLE 7: Privacy policy

7.1Flaske B.V. respects the privacy of its customers and strives to process the (personal) data of the Customer correctly and safely. See the privacy statement of Flaske B.V. for an overview of the entire policy.

ARTICLE 8: Complaints

8.1Flaske B.V. wants to improve our service as much as possible and welcomes feedback from our customers. If you have a question, comment or complaint about the execution of the Agreement by Flaske B.V., please send an email to info@flaske.com. Flaske B.V. will answer your message as soon as possible.

ARTICLE 9: Final provisions

9.1If one or more provisions of the Agreement or of these general conditions prove not to be valid, this Agreement will remain in force for the remainder. The parties will consult on the provision(s) that is not legally valid, in order to make a replacement arrangement that is legal and which fits as much as possible with the scope of the (to) replace stipulation.

9.2Disputes between Parties, including those which are regarded as such by one of the Parties as such, will be resolved as much as possible by means of proper consultation.

9.3If the Parties cannot find a solution by amicable means, the competent court of the district court of the Central Netherlands, location Utrecht, is designated to settle any disputes.

9.4Only Dutch law applies to the Agreement and these general terms and conditions. The applicability of the Vienna Sales Convention (CISG 11 April 1980) is expressly excluded.