Returns and Refund

Our policy is valid for 30 days. If 30 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange anymore.

SUBMIT A RETURN REQUEST

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@flaske.com.

PERSONALISATION

Personalised products cannot be refunded. Once an order is placed for a personalised product, the design is created and the product is made specifically for that customer. As a result, we are unable to resell these products if they are returned.

NO PICKUP FROM YOUR SIDE OR WRONG ADDRESS

If you don't pick up your order on time at a pick-up point or your address is not filled in right, and the order is send back to our warehouse, then the refund will be made minus the shipment costs we made.

EXCHANGES

We only replace items if they are defective or damaged. If you want to exchange it for the same item, send us an email at info@flaske.com and return your item to:

company name: FLASKE
streetname: Einsteinweg 53
zipcode: 3404 LJ 
city: IJsselstein

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.