Returns and Refund
Always inform us on info@flaskebottle.com if you want to return or refund an item before sending it to us.
Our return policy lasts 28 days. You are legally entitled to register a product for return within 14 days of receipt without giving any reason. After this notification, you have again 14 days to actually return the product.
If you make use of your return right, FLASKE refunds the entire order amount including shipping within 14 days after the return notification.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
PERSONALISED/ENGRAVED PRODUCTS
Engraved and personalised products can't be returned. These products are customised for you and for you only.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@flaskebottle.com.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@flaskebottle.com and send your item to:
FLASKE
Boerhaaveweg 64
3401 MN IJsselstein
Always add a note with your ordernumber, so we can arrange your refund as soon as possible.
SHIPPING
To return your product, you should send your product to:
FLASKE
Boerhaaveweg 64
3401 MN IJsselstein
Always add a note with your ordernumber, so we can arrange your refund as soon as possible.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.