Häufig gestellte Fragen
Egal, ob Sie neugierig auf unsere nachhaltigen Produkte oder Personalisierungsoptionen sind oder Hilfe bei Ihrer Bestellung benötigen, hier sind Sie richtig.
Bei FLASKE geht es uns darum, die Dinge einfach und transparent zu halten – genau wie unsere Mission.
Tauchen Sie ein und finden Sie, was Sie brauchen, oder melden Sie sich, wenn Sie Hilfe brauchen!
Flaske Produkte
What are the dimensions of your product?
What are the dimensions of your product?
Each product has detailed dimensions height, diameter, capacity and weight. It’s all there, so you’ll know exactly what fits your bag, your cup holder, and your routine:
Bottles:
Original 500 ml (300gr): 7,5 x 7,5 x 26,5 cm
Original 750 ml (424gr): 8,5 x 8,5 x 32 cm
Original 1 Liter (445 gr): 9,5 x 9,5 x 33 cm
EVO Bottle 600ml (313 gr): 7x7x25,2 cm
Coffee Cups:
EVO Coffee Cup 200ml (205 gr): 5,5 x 5,5 x 10 cm
Coffee Cup 380ml (240 gr):6,5 x 6,5 x 13,5 cm
Tumblers:
EVO Tumbler 500ml (313 gr): 8,5 x 8,5 x 17,3 cm
Foodpots:
Foodpot 400ml (333 gr): 9 x 9 x 13 cm
What materials do we use?
What materials do we use?
We use certified high-grade 304 (18/8) stainless steel. It’s double-walled, vacuum-insulated, and completely free of BPA and toxins.
That means no weird aftertaste. Just safe, clean sips. Again and again. Built to last, and better for the planet.
Is my FLASKE leakproof?
Is my FLASKE leakproof?
Absolutely. Our bottles and cups are 100% leakproof.
You can toss them in your bag with confidence. No spills, no surprises. Just one less thing to worry about in your day.
What is an EVO product?
What is an EVO product?
EVO stands for Evolution.
This is the next generation of sustainable drinkware. It’s smoother in your hand, lighter in your bag, and designed to match your lifestyle.
With matching leakproof lids, refined shapes, and stunning colors, every detail is elevated.
And yes, you can personalize it so it’s not just a bottle, it’s your bottle. For yourself, or as a gift that actually means something.
What is the difference between EVO Series and Original Series?
What is the difference between EVO Series and Original Series?
The Original is where it all began: timeless, sturdy, and built to last.
The EVO takes it a step further: softer curves, a more elegant feel, and an upgraded finish that makes every sip feel a little more special. Including a colored match lid and a carabiner.
Both share the same high-quality, double-wall insulation and 100% leakproof design.
Is it safe to use a stainless steel water bottle or coffee cup?
Is it safe to use a stainless steel water bottle or coffee cup?
Yes, absolutely. Our bottles and cups are made from 18/8 food-grade stainless steel, one of the safest materials you can drink from.
It’s non-toxic, BPA-free, and doesn’t need a plastic liner. Even when dented or filled with hot drinks, it won’t leach chemicals unlike plastic.
Plus, it’s ultra-strong and way safer to travel with than glass. Just refill, sip, and go, with peace of mind.
Can I use FLASKE for sparkling water?
Can I use FLASKE for sparkling water?
Yes, your FLASKE can handle sparkling water.
Just don’t fill it to the very top.
Carbonated drinks build pressure, so it’s important to leave a bit of space. When opening, always do so slowly to release the pressure gently.
That way, you avoid spills and enjoy your bubbles safely, wherever you go.
Kann ich meine FLASKE mitnehmen, wenn ich fliege?
Kann ich meine FLASKE mitnehmen, wenn ich fliege?
Ja, absolut. Achte nur darauf, dass die Flasche leer ist, wenn du durch die Sicherheitskontrolle gehst. Eine leere Flasche kommt problemlos durch die Flughafenkontrollen.
Noch besser? Viele Flughäfen verfügen mittlerweile über Nachfüllstationen, sodass Sie vor Ihrem Flug frisches Wasser nachfüllen können. Reisen Sie leichter, fliegen Sie cleverer und verzichten Sie auf Einwegflaschen.
Flaschen
Can I put my FLASKE in the dishwasher?
Can I put my FLASKE in the dishwasher?
Yes, you can. Up to 60–65°C. But for the longest-lasting joy, we recommend washing it by hand.
Use warm water, our cleaning tablets, and the FLASKE brush to keep your bottle fresh, shiny, and performing like day one.
Please note: printed designs may fade over time in the dishwasher, and the lid should never be placed inside. Water can get trapped inside and cause damage.
A little care goes a long way.
Wie reinige ich meine FLASKE richtig?
Wie reinige ich meine FLASKE richtig?
Für eine gründliche Reinigung und ein frisches Gefühl verwenden Sie unsere FLASKE- Reinigungstabletten mit der weichen Bürste . Es dauert nur 15 Minuten. Einlegen, warten, ausspülen und Ihre Flasche ist so frisch wie am ersten Tag.
Keine unangenehmen Gerüche. Nur reine, saubere Schlucke.
Wie lange hält eine FLASKE Getränke heiß oder kalt?
Wie lange hält eine FLASKE Getränke heiß oder kalt?
Es hängt vom Produkt ab, aber jede FLASKE ist so konzipiert, dass Ihr Getränk oder Ihre Mahlzeit stundenlang die richtige Temperatur behält:
- Original Bottle & EVO Bottle 600ml : bis zu 24 Stunden kalt und 12 Stunden heiß
- EVO Cup 200 ml & EVO Tumbler 500 ml : bis zu 24 Stunden kalt und 8 Stunden heiß
- Kaffeetasse 380ml : bis zu 12 Stunden kalt und 6 Stunden heiß
- Food Pot 400ml : bis zu 10 Stunden kalt und 5 Stunden heiß
Egal, was Sie dabei haben: Eiswasser, Kaffee oder ein warmes Mittagessen, Ihre FLASKE ist dafür gemacht, den Moment perfekt zu halten. Den ganzen Tag, jeden Tag.
Impact & Sustainability
What impact does FLASKE make?
What impact does FLASKE make?
Each FLASKE you use replaces around 156 disposable bottles every year, helping reduce plastic waste where it matters most.
We donate to the Plastic Soup Foundation to support cleaner, plastic-free oceans.
As a proud Social Enterprise and part of the Code Sociale Ondernemingen, we combine design, purpose, and measurable impact. So every purchase creates change.
Learn more on our Impact page.
Corporate & Personalization
Can I personalize my FLASKE?
Can I personalize my FLASKE?
Of course, personalization is what makes it yours.
We engrave your name (or a short message) directly into the FLASKE for a timeless, premium finish.
And the best part? It doesn’t slow anything down. No delays. Just a custom FLASKE product made fast and made to last.
Can I order FLASKE for my company or events?
Can I order FLASKE for my company or events?
Absolutely.
From onboarding gifts to unforgettable client surprises, we personalize FLASKE bottles with logos, names, and custom packaging.
You can even put stock in our warehouse and we deliver within 5 days.
No boring keychains or plastic junk. Just a meaningful, sustainable gift people actually want to use and keep.
Enter your information on the business page and we will create a digital sample for you.
Orders, Shipping & Returns
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
No worries. Just contact us as soon as possible by phone or at info@flaske.com. If your order hasn’t left our warehouse yet, we’ll update the address right away.
If your order is already on its way or the delivery fails, you’ll need to cover the cost to resend it to the correct address.
Please note: cancellations are only possible if your products haven’t been personalised yet.
Need help? We’re here to sort it out with you.
Do you offer returns or exchanges?
Do you offer returns or exchanges?
We want you to be happy.
If your item isn’t personalized and it’s unused, you can return it within 30 days. No questions asked.
If there’s ever an issue with your order, we’ll make it right. Promise.
Can I return my engraved FLASKE?
Can I return my engraved FLASKE?
Because every engraved FLASKE is made just for you, we can’t accept returns on personalized items, unless there’s a mistake or something went wrong.
We check every order with care, but if there’s an issue, we’ll make it right. Just reach out, we’re here to help.